AI Will Support, Not Eliminate, Bankers

American Banker
Monday, January 28, 2019

The current worry around artificial intelligence technology is that it will allow banks to replace employees, leading to massive job loss. However, Accenture's Paula O'Reilly argues that this mindset is incorrect. Studies show that investment in AI will come with an average of 14% job growth. So AI will not replace, but augment much needed human workers. O'Reilly notes how technology can fundamentally change how banks work and benefit employees by automating more rote tasks so they can focus on more personally fulfilling and challenging ones.