Banking Vs. Google, Apple and Amazon

Wednesday, September 17, 2014

The annual Temenos banking survey has found growing anxiety among bankers about competition from tech giants. Respondents say their institutions are taking steps toward innovation, but nevertheless doubt that banks will make major updates to mission-critical systems until regulators force them to. Twenty-three percent of banks identify competition from tech vendors as a concern and 67 percent intend to boost IT spending. Customer loyalty was an even greater concern – and 30 percent of bankers said it was their biggest worry. One solution: building a better branch. Although the importance of branches dropped five points this year, retooling them toward customer support and advice plays a key role in many banks' retention strategies.