CFPB Study Finds Electronic Mortgage Closings can Benefit Consumers

CFPB
Wednesday, August 5, 2015

A CFPB report finds that consumers who closed their mortgage using electronic platforms (eClosing) not only found the electronic process more efficient, but also were better educated about their mortgages than borrowers who used paper forms. The report shows that the electronic tools accessible in the eClosing process have the potential to educate consumers and give them more time to review their documents, resulting in increased comprehension of the mortgage product. The report found that eClosing had a particular advantage over paper forms in providing early document review and integrating educational materials, two key goals of the CFPB's Know Before You Owe mortgage disclosure rule, which will take effect in October.