Inside a Black-Owned Bank’s Plan to Stay Relevant and Cause-Driven

American Banker
Monday, December 18, 2017

In this article, the American Banker discusses how OneUnited Bank in Boston has a plan to remain relevant while continuing to press for social justice. The nation's biggest black-owned bank has adopted a business model aimed at becoming a digitally-focused retail bank. It has scaled back its physical operations, closing a pair of branches in Los Angeles last year. It has also added thousands of ATMs that customers can access without a fee, and it plans to add Apple Pay to its menu of online services. The strategic shift comes at a critical time.