Internet Banking Still No. 1 but Slips in Popularity

Chicago Tribune
Monday, August 25, 2014

Consumers are banking less often on desktop computers as an increasing number of people turn to mobile phones, ATMs and even branches to handle their finances, a survey released by the American Bankers Association's finds. The Internet led the pack in the poll, with 31 percent of depositors saying that handling transactions on a laptop or personal computer is their most commonly used method. But that's down from 39 percent in 2013. Meanwhile, mobile banking, branches and ATMs all showed gains. Branches and ATMs ranked second and third. Ranking fourth was mobile banking, which garnered 10 percent of responses, up from 8 percent the prior year. A separate study found that check deposit via smartphone app doubled in 2013 from the previous year.