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The CFPB has set a number of precedents with an enforcement action against Flagstar Bank. The action not only marks the first time the CFPB has enforced its new mortgage servicing rules, but also the first time it has banned a servicer from servicing new loans. The CFPB cited Flagstar for taking too long to process applications for foreclosure relief and permanent loan modifications—up to nine months per application. Flagstar also failed to inform borrowers when their application was incomplete and denied loan modifications to qualified borrowers. The CFPB estimates 6,500 borrowers were affected by Flagstar's faulty modification practices, of whom 2,000 were foreclosed upon. The CFPB has ordered Flagstar to pay $27.5 million to affected consumers and $10 million in fines.
Secret recordings made by New York Fed examiner Carmen Segarra offer an intimate study of the New York Fed's culture as it attempted to become a more forceful financial supervisor. The recordings, Segarra says, reveal the Fed had become too risk-averse and deferential to the banks it supervised. The recordings back up the image of Fed culture detailed in a 2009 Fed report which describes extensive regulatory capture, documenting lengthy meetings and discussions of systemic risk that rarely resulted in supervisory action. Segarra was fired form the New York Fed in 2012 after, she claims, superiors retaliated against her for refusing to back down from a negative finding about Goldman Sachs' weak conflict of interest policy.
Developers have been scrambling to patch a newly discovered vulnerability in Bash, a widely used piece of code that interprets user commands for a computer. Bash has existed for 25 years and is utilized by the hundreds of millions of computers worldwide running Unix, Linux and Mac OS X operating systems. The flaw allows hackers to access a device and slip in malicious code, taking over the computer. The hacker can make the device or server do just about anything from becoming part of a botnet to stealing customer account information. Banks' core systems and servers often run on Linux or Unix, as do certain closed-circuit cameras and ATMs. Banks' IT administrators will need to scan all systems and vendors for the vulnerability and install patches.
The Department of Defense has proposed an overhaul of rules regulating predatory lending to military personnel. The proposal would expand the 36% APR cap on payday, auto-title and tax refund anticipation loans to cover all closed- or open-end loans, ending the current practice of lenders evading the rate cap by offering slightly longer or more expensive loans. The new rules would also require creditors to provide military borrowers with additional disclosures, including a document encouraging the service member to seek options other than high-cost credit. Creditors would also be prohibited from requiring service members to submit to arbitration or waive their rights under the services members’ Civil Relief Act.
A new study finds that many homeowners neglected a chance to save money by refinancing their mortgages. After the recession, the Fed took action to boost the economy by pushing interest rates to record lows. In December 2010, 20 percent of American households with fixed-rate mortgages should have taken advantage of the low rates by refinancing—but didn’t. The median homeowner could have saved over $45,000 over the life of the loan. When lending non-profit Neighborhood Housing Services of Chicago organized a mailing campaign offering refinancing help, just 17 percent of recipients refinanced. 25 percent later said they never opened the letter. An additional 25 percent said they meant to follow up but never got around to it.
The imminent replacement of magstripes with EMV chips in credit and debit cards will end a golden age of identity theft brought on by flaws inherent in the decades-old infrastructure. Most card scams take advantage of the magstripe’s basic security flaw: that static characters encoded into the stripe hold all the authentication information needed to produce a flawless counterfeit card. In contrast, EMV transactions, which rely on single-use cryptograms, make eavesdropping with a simple card reader fruitless to criminals. Since the UK deployed EMV cards in 2004, card fraud has fallen 32 percent. In the United States, EMV readers are scheduled to replace magstripe readers by 2020.
Subprime auto lenders have adopted a dystopian method for extracting payments from their customers: installing remote GPS trackers and kill switches into borrowers' cars. The so-called starter interrupt devices allow lenders to remotely disable the ignition until borrowers return calls from debt collectors. The devices can also alert lenders to signs of trouble — for instance if the borrower is no longer traveling to their regular place of employment. Some borrowers say their cars were disabled when they were only a few days behind on their payments, leaving them stranded in unfamiliar neighborhoods or stuck in traffic at a stoplight. The volume of subprime auto loans is growing quickly and reached more than $145 billion in the first three months of this year.
Former President of Citibank Illinois Darryl Hendricks has come out of retirement to become director of consumer banking at Chicago-based Urban Partnership Bank. A Harlem native, Hendricks spent 30 years with Citibank, the last 10 of them as Illinois president. “I'm going back to the kind of community I once came out of... We want to be a reasonable alternative to payday loans and check cashing operations in our marketplace,” Hendricks said. He's the latest African-American veteran of larger Chicago financial institutions to join Urban Partnership in order to support lending in low-income urban neighborhoods. CEO William Farrow is a veteran of First Chicago Corp. and Chief Banking Officer Levoi Brown came from GE Capital.
Walmart is teaming up with Green Dot, known for its prepaid payment cards, to supply checking accounts available nationwide by the end of October. The new accounts, called GoBank, are intended as low-cost alternatives to traditional bank checking accounts, with no fees for overdrafts or bounced checks and no minimum account balance. The accounts will cost $8.95 a month for customers with direct deposits totaling less than $500 a month. To help attract customers, Walmart and Green Dot will forgo a screening system many banks use to vet potential customers and rely instead on a proprietary system. Walmart expects its new system to allow almost any consumer who passes an identification check to open an account in minutes.
A survey of community bankers by the Conference of State Bank Supervisors finds banks striving to adapt to new developments in technology and regulation at a time of steady growth. The report also contains insights gleaned from town hall discussions in 30 states. Bankers expressed concern about new qualified mortgage regulations but continue to issue residential mortgages, suggesting the rules may generally be in line with bank practices while still requiring significant changes in operations. Banks are now looking to expand primarily in technology, including mobile banking, online loan applications and remote deposits. Despite an improving economy and talk of merger opportunities, the survey found little actual or planned merger activity.